Ross Stores or Ross Dress for Less is an American discount department store that sells fashion, home and lifestyle products.
The Ross target market includes value-conscious shoppers who are looking for high-quality, brand-name merchandise at reasonable prices.
Ross Stores attract customers with its low prices and variety of merchandise. It offers something for everyone making it a one-stop shop for many people’s shopping needs.
In this article, we’ll review the Ross target market and understand what motivates consumers to buy at Ross Stores.
Who is the Ross Target Market?
To best understand the Ross target market we ask ourselves why people shop at department stores and, when they do, why at Ross Stores when there are other equally affordable retailers like TJ Maxx, Kmart, Burlington, an online clothing store or and even Amazon?
By understanding consumers’ needs and motivations to shop at Ross Stores, we can segment the Ross target market into the following consumer segments:
- People who like a one-stop shopping experience
- People looking for a wide selection of products
- People who appreciate good customer service
- People looking for good deals
- Consumers who are willing to pay a bit extra for good quality
- People looking for value for money
- People who prefer an in-store shopping experience over online shopping
Let’s look closely at each of the segments of the Ross target market.
#1. People who like a one-stop shopping experience
This segment of the Ross target market goes to a Ross store expecting to find everything they need in one place. They are looking for a retailer that offers a wide range of products so they can do all their shopping in one trip.
This segment often includes busy moms who appreciate Ross’s convenience, selection, and value. It can also include people who live in areas where there aren’t many alternate shopping options. Ross’s one-stop shopping experience is appealing to this segment because it saves them time and money.
#2. People looking for a wide selection of products
One of the attractions of Ross Stores for this segment is the retailer’s wide selection of products. Ross offers a little bit of everything which appeals to people who like to have a lot of options to choose from.
This segment is often willing to pay a bit more at Ross because they know they’ll find what they’re looking for. They appreciate Ross’s vast selection and are willing to shop there even if it means spending a bit more money.
People in this segment often include those who are looking for specific items and know Ross is likely to have them. And if not, they know they will find something else they like just as much.
#3. People who appreciate good customer service
Good customer service is the backbone of any retailer’s business. Great customer service experience provided by friendly and helpful staff, clean stores, and easy returns policies are some of the reasons that drive these people.
These shoppers also like retailers that are easy to navigate and where they can find what they’re looking for quickly and without hassle. They expect top customer service and will easily switch to another retailer if they feel their needs are not being met.
People in this segment are often looking for stress-free shopping and this is one of the reasons that makes them a Ross target market.
#4. People looking for good deals
Deal hunters are always on the lookout for a great bargain. They are willing to wait for sales and often compare prices before making a purchase. Ross’s strategy to offer designer brands at a fraction of the price that at other stores is very appealing to this segment.
This Ross target market is also attracted by the retailer’s clearance items and its ever-changing inventory. They know that if they wait long enough, Ross is likely to have the item they’re looking for at a very attractive price.
People in this segment are also willing to shop at Ross even if it means that they have to sift through a lot of merchandise to find what they’re looking for. They are patient and often view shopping as a fun pastime rather than a chore.
#5. Consumers who are willing to pay a bit extra for good quality
This segment of the Ross target market is perhaps the most loyal of all. They are willing to pay a bit more for Ross’s designer brands because they appreciate the quality. They often have a Ross store near their home and are frequent shoppers.
People in this segment know that Ross offers good quality products at a fraction of the price of other retailers. They are willing to pay a bit more because they know they are getting a good deal.
This Ross target market is also attracted by the retailer’s convenience, selection, and customer service. They appreciate Ross’s one-stop shopping experience and the fact that they can often find what they’re looking for quickly and without hassle.
#6. People looking for value for money
People who are looking for a good balance between price and quality are also a Ross target market. They often compare prices before making a purchase and are good at spotting a bargain.
Ross’s strategy to offer designer brands at a fraction of the price that at other stores is very appealing to this segment. They also appreciate Ross’s ever-changing inventory and the fact that they can often find what they’re looking for at a very attractive price.
#7. People who prefer an in-store shopping experience over online shopping
Despite the rise of online shopping, there are still many people who prefer to do their shopping in physical stores. They like being able to see and touch the products they’re interested in and often find the whole experience of shopping in a store more enjoyable.
People who prefer an in-store shopping experience are a Ross target market because they appreciate that even though they are not online, they can still find a wide selection of products and good deals at Ross Stores. They often take advantage of clearance items and sales to get the best out of their in-store shopping experience.
They are also attracted to the social aspect of shopping in a store and often enjoy talking to store staff members. They also enjoy going shopping with friends or family members as a way of spending time together.
We should note, however, that such people are not necessarily loyal to Ross, they simply like the idea of shopping in a store and Ross is one of the options available to them.
Conclusion
The Ross target market includes people who like a one-stop shopping experience that comes from having a wide selection of products to choose from.
It also includes those who appreciate good customer service and those looking for good deals.
Consumers who are willing to pay a bit extra for good quality are also likely to shop at Ross as are those looking for value for money.
Finally, people who prefer an in-store shopping experience over online shopping are also a segment of the Ross target market though their loyalty is not to Ross Stores as much as to the idea of shopping in a real store.
